The increased competitiveness of our economy and globalization has progressively shifted the focus of private and public companies from the sale of its products and services to after-sales services that increasingly marked the success or failure of a company. In this context, you should read the birth of contact center services aimed at bringing the company to its public gathering their feelings, needs and problems. The proliferation of ways to communicate in our era (telephone, email, regular mail, and physical branches) gave birth to advanced contact centers to which it is required to know more and more how to speak the language of the company being its point of contact to the outside world.
CSP’s call / contact center today has 50 stations and operators capable of performing all the activities included in an evolved contact management service. In particular, CSP’s service center has highly qualified personnel in the management of some issues of banking and insurance type that provide service to a specific connotation particularly suitable to the finance scope. CSP operators have therefore developed over the years of high professional skills, both as regards the formation of industry, both from the point of view of the management of the call, the quality of the response and the duration of the conversation, reaching excellent levels of productivity recognized from their customers. The Inbound assistance activity involved the retirement pensions, management staff severance indemnities, 730, credits and mutuality fields in addition to the traditional Outbound activities of informative and marketing type.
The following features summarize some of the services offered by CSP’s contact center:
It ‘s established that companies that decide to appoint a specialized company the business of call and contact centers have several advantages over an internal management.